Thursday I called Comcast to cancel our cable subscription. We just don’t watch enough live TV anymore to justify the cost, so as I’m explaining this to the customer service rep, she starts grilling me further on our viewing habits.
Comcast: So you don’t watch any network shows at all?
Me: We do. We watch them all online now. Or through Netflix.
Comcast: But what about your local channels? How do you get your local news?
Me: We visit the local news sites online.
Comcast: So you’re not worried about losing touch with the outside world?
Me: Seriously? You think cable TV is what keeps us in touch with the outside world?
WTF? It’s not like we’re agoraphobics. We do, on occasion, mingle with real live flesh and blood humans. We’ve also been known to purchase a newspaper now and again, especially if it contains a lot of good coupons.
You gotta give the woman props for trying to convince us we need cable, though.
{ 2 comments }
She really said that? Lose touch with the outside world? Wow, she really believes in the power of cable tv.
doahleigh´s last blog ..I need a nap after that weekend.
I agree, there are other ways to be in touch with current events.
On the other had, having cable is a great source of entertainment. There are programs, shows and channels that are not available online. I know you have already made your final decision, but if there is anything that I can do to retain you as a customer, let me know. I work for Comcast and I will be happy to assist. If you’re not interested, I will understand.
Regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
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